How can we help?

App Store subscriptions:

1. Open the App Store app on your iPhone.
2. Tap your profile picture in the top right.
3. Tap Subscriptions > Quince Chat.
4. Tap Cancel Subscription.

Web subscriptions: send us a cancellation request via the form below. We process within 1 business day. You keep access until the end of your current billing period.

Web purchases (first 30 days):

1. Pick Refund request in the form below.
2. Include your purchase email, approximate purchase date, and order ID if you have it.
3. Send the message - we process within 3 days maximum. Depending on your bank, it might take up to 15 days for the money to hit your account.

App Store purchases: refunds are handled by Apple, not us. Go to reportaproblem.apple.com, find the charge, and tap Request a refund.

Two ways, depending on what you want:

• Local only: uninstall the app. Your account exists only on your device, so removing the app wipes it.
• Full data deletion: pick Privacy / data request in the form below and write "Delete my account" in the message. We respond within 30 days.

No. We never see or store your recovery phrase, so we can't recover it. This is exactly what keeps your account private - only you have access. If you've lost it, you'll need to create a new account. Always back up your recovery phrase in a safe place.

Quince Chat uses a 12-word recovery phrase - similar to a crypto wallet - as your identity. We never store your personal identifiers. Apple has verified that zero data is collected from you.

No. Messages are end-to-end encrypted on your device, and we don't store message content on our servers. Apple has verified that zero data is collected from you.

Your internet traffic is encrypted and routed through a secure private server - built directly into the app. The first time you turn it on, iOS asks you to allow a network configuration profile, which is normal and required by iOS for any app that protects network traffic. Your activity is not logged.

Pick Privacy / data request in the form below and tell us what you need (access, correction, deletion, portability, opt-out). We respond within 30 days.