1.1 Publisher. Quince Chat is developed and published by GORAN OU ("we", "us", "Licensor"), a company registered in Estonia (Suur-Sojamae tn 6, 11415, Tallinn, Estonia). GORAN OU is the App developer and the entity listed in the Apple App Store.
1.2 Web purchases. Web subscriptions purchased on quince.chat are processed by our web billing partner and governed by separate Terms of Service available on the website.
1.3 User. "You" means the natural person who downloads, installs, or uses the App.
1.4 Scope. This EULA governs your installation and use of the Quince Chat iOS application (the "App") distributed via the Apple App Store. Apple Inc. is a third-party beneficiary of this EULA (see Section 15).
Subject to your compliance with this EULA and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the App on Apple-branded devices you own or control, solely for your personal, non-commercial purposes. Premium features require an active paid subscription.
You may not:
Quince Chat provides the following features, some of which require a Premium subscription:
Feature availability may vary by subscription plan and may change at any time. Changes to core features will be communicated via the App or email.
Quince Chat offers Weekly, Monthly, and Yearly subscription plans via in-app purchase. Current prices are displayed in the App Store before you confirm any purchase. Prices may vary by country or region per Apple's local pricing tiers - the price shown in the App Store at the time of purchase is the price you pay.
The Annual web plan includes a 7-day free trial for new subscribers. The trial duration, the price after the trial ends, and the date of your first charge are shown clearly before you confirm purchase. Charges begin automatically on day 8 unless you cancel before the trial period ends. Once the trial converts to a paid subscription, it cannot be refunded as a trial cancellation.
All subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. Auto-renewal is always active for an active subscription; it cannot be disabled without cancelling.
For App Store subscriptions: your account is charged within 24 hours before the end of each billing period. Renewal is managed by Apple.
For web subscriptions: governed by our Terms of Service. A renewal reminder email is sent to your registered address at least 7 days before each automatic charge, stating the exact amount and charge date.
If subscription prices increase, we will notify you at least 30 days before the change takes effect. Your continued subscription after that date constitutes acceptance. If you do not accept the new price, you may cancel before it takes effect.
Purchases through the Apple App Store are governed by Apple's Terms of Sale. We do not have access to your payment card details for App Store transactions.
App Store subscription:
Web subscription:
Important: Deleting the App from your device does not cancel your subscription. Cancel through the steps above before uninstalling.
Upon cancellation, your Premium access continues until the end of your current paid billing period. You will not be charged for the next period. Premium features are not revoked immediately upon cancellation.
Once cancelled, no further charges are made for that subscription.
App Store purchases: Refunds are handled exclusively by Apple. We cannot issue refunds for App Store transactions. To request a refund: visit reportaproblem.apple.com, sign in with your Apple ID, find the charge, and select "Request a refund".
Web purchases: Governed by our Refund Policy, which includes a money-back guarantee on the first charge of any plan.
Nothing in this EULA limits or waives your statutory consumer rights, including the EU 14-day right of withdrawal or any other mandatory consumer protection right in your country of residence.
AI-generated content in Quince Chat - including text responses and images - is provided for informational and conversational purposes only. It does not constitute medical, legal, financial, psychological, or any other professional advice. Do not make important decisions based solely on AI-generated content. You are solely responsible for any decisions you make based on AI output.
AI models can produce inaccurate, incomplete, outdated, biased, or inappropriate content. We make no warranty as to the accuracy or reliability of any AI-generated output. Always verify important information independently before acting on it. Your use of AI-generated content is entirely at your own risk.
You retain ownership of all content you submit as input to AI features ("AI Input"). By submitting AI Input, you grant us a limited, non-exclusive, royalty-free licence to transmit it to our AI model provider(s) solely for the purpose of generating the requested response. We do not claim any ownership over your AI Input or the AI-generated output delivered to you.
Your AI Input is not used to train AI models. Input submitted via the App is processed by our AI provider(s) under API agreements that by default prohibit the use of API-submitted data for model training without explicit consent.
AI features are powered by third-party AI model APIs. Your prompts are transmitted over encrypted connections (TLS). The AI provider's data retention policies apply to the API call. We do not retain your prompts on our servers after the response is delivered to your device. We will update our Privacy Policy if our AI provider changes.
Do not submit the following through AI features:
AI features depend on third-party model providers and may be modified, limited, or discontinued at any time without prior notice, including due to changes in provider terms, costs, or technical constraints. Temporary or permanent unavailability of an AI feature does not entitle you to a refund unless it constitutes a material change to the core functionality of the plan you paid for.
You agree not to use the App to:
We reserve the right to suspend or terminate your access if we reasonably believe you have violated this section.
Messages sent between Quince Chat users are end-to-end encrypted. GORAN OU does not hold decryption keys and cannot access, read, or disclose your message content. You are responsible for the lawful use of the messaging feature and for the content you send.
Your use of the App is governed by our Privacy Policy, which explains how GORAN OU collects, uses, and protects your data within the App. By using the App, you confirm you have read the Privacy Policy.
All intellectual property rights in the App and its content belong to GORAN OU or its licensors. This EULA grants no ownership rights. All rights not expressly granted are reserved.
GORAN OU is solely responsible for providing maintenance and support for the App. Apple has no obligation to provide any maintenance or support services for the App. Reach us via the contact form.
The App is provided "as is" and "as available" without any warranty of any kind, to the maximum extent permitted by applicable law. We do not warrant that the App will be error-free, uninterrupted, secure, or free from bugs. In the event the App fails to conform to an applicable warranty, you may notify Apple for a refund of the purchase price paid through the App Store (if any). Apple has no other warranty obligation with respect to the App. GORAN OU, not Apple, is responsible for addressing any product liability claims.
Apple and its subsidiaries are third-party beneficiaries of this EULA. Upon your acceptance of this EULA, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary thereof. GORAN OU is responsible for addressing claims relating to the App, including: (a) product liability claims; (b) claims that the App fails to conform to applicable legal or regulatory requirements; and (c) consumer protection claims.
You represent and warrant that: (a) you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
To the maximum extent permitted by applicable law, our aggregate liability to you for any claim arising from your use of the App is limited to the greater of: (a) the total amounts you paid us in the 12 months preceding the claim, or (b) €100.
We are not liable for indirect, incidental, or consequential damages; loss of data; or disruption to AI or network privacy features caused by third-party provider outages.
Nothing in this EULA excludes liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded under applicable law, including the mandatory statutory rights of consumers in the EU.
This licence is effective until terminated. It terminates automatically if you materially breach any term. We may also suspend or terminate your access upon material breach if you fail to remedy it within 14 days of notice from us. Section 6.2 applies to any remaining paid period at the time of termination. Upon termination, you must cease all use of the App and delete all copies from your devices.
We may update this EULA at any time. We will notify you of material changes via email or in-app notice at least 14 days before they take effect. Your continued use of the App after the effective date constitutes acceptance of the revised EULA. If you do not accept a change, you may cancel your subscription before it takes effect.
This EULA is governed by the laws of the Republic of Estonia, without regard to conflict-of-law principles.
EU consumers retain the right to bring claims before the courts of their country of habitual residence. You may also use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
GORAN OU
Suur-Sojamae tn 6, 11415, Tallinn, Estonia
contact form
Apple's standard EULA is incorporated by reference: apple.com/legal/internet-services/itunes/appstore/dev/stdeula/
